1. Introduction

PaintYourLife Company (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard information on our IT ticket system.

2. Information We Collect

When you submit a ticket through our IT ticket system, we may collect the following information: * Contact Information: Your name, email address, and department. * Issue Details: Information related to the IT issue or request, which may include device information, system access details, and relevant descriptions. * System Data: Log data and technical details relevant to troubleshooting.

3. How We Use Your Information

We use the information collected through the IT ticket system to:

• Resolve your IT requests and issues.
• Communicate updates related to your ticket.
• Analyze system performance and improve our IT services.

4. Information Sharing and Disclosure

We do not share your personal information with third parties, except as necessary to:

• Provide IT support or as required by law.
• Address technical issues with trusted service providers who maintain data security.

5. Data Security

We implement security measures to protect your personal information. Only authorized personnel have access to the IT ticket system, and all data is stored in a secure environment.

6. Retention of Information

We retain information for as long as necessary to provide support services, comply with legal requirements, and fulfill the purposes outlined in this Privacy Policy.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal information stored in the IT ticket system, subject to company policies and legal obligations.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the IT ticket system, and we encourage you to review this policy periodically.